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Whitelisting & Blacklisting Emails: What is Whitelisting and How Do I Whitelist Emails?
July 4, 2019  

Supplied by SAIEE Management & Administration from SAIEE
The following article was written by SAIEE Management and Administration to give a short explanation and guide on Whitelisting emails that may be delivered to your junk email folder...

Email Whitelisting – What is Whitelisting and How Does It Affect my Emails?

What is Email Blacklisting and Whitelisting?

Email Blacklisting is (often) an automated service on your email client intended to reduce spam or malicious emails making it into your inbox. Of all emails transmitted daily on a global scale, 80%-95% of them are estimated to be spam, and as such, manually going through all your emails to determine what is or isn’t spam is not an efficient method

Email Whitelisting is a list of approved or “safe” email addresses that would otherwise be sent to your Spam or Junk folders in your Email Client. Typically, the user would have to manually add specific email addresses to a list of “approved” or “safe” senders within your email client, however this process may be automated in larger companies or businesses.

Why do emails or email servers get blacklisted?

Various Email Clients block emails to protect you from either unwanted or malicious emails such as phishing or scams, or more simply, spam emails. Because the process is automated with most Email Clients, emails that youdo want are often mistaken for emails that you don’t want.

In the case of most email servers, mail addresses would be blacklisted due to the overall volume of mail coming from that server, or some messages seem to have characteristics of spam in them.



How do I whitelist emails?

At the SAIEE, we’ve noticed that many of our Valued Members and Users have not received mails due to the @saiee.org.za email extension being blacklisted across various platforms and in various companies or businesses. To work around this issue, we request that you add our email extension to your whitelist. Below, you can find the different ways to address this issue with Gmail, Outlook or Yahoo! Mail:

(NOTE: If your email server/client is being managed by an IT Department and/or Administrator, please contact them to assist with whitelisting of emails. The SAIEE does not claim any responsibility for issues arising from users attempting to set whitelisting rules on their own.

Members and Users are also to bear in mind that various companies and business use an Anti-Virus program or software to assist with spam on their mail clients. This must also be handled by the relevant Administrator/Managing Department.)

 

How to whitelist an email address with Gmail

(NOTE: If you are based at a company or business where your Gmail account is managed by an IT Administrator, or uses an Anti-Virus Program or Software to assist with potentially unwanted mails, please contact the relevant department to assist you with this matter)

Sign in to your account at Gmail.com and do the following.

1. Add the address to your contacts

Add the email address that is sending you email (eg support@onlinegroups.net) to your Gmail Contacts. Google will usually deliver email from addresses that are in your Contacts.

2. Mark messages as ‘Not spam’

If Gmail has marked emails you wish to whitelist as spam, tell Gmail the emails are not spam.

  1. In Gmail, navigate to the spam folder.
  2. Search for emails containing the domain you wish to whitelist (eg onlinegroups.net).
  3. Select all the emails shown.
  4. Click More and then Not spam.

3. Create a filter for the address

Create a filter to tell Google to whitelist email from a domain or online group .

  1. Click the cog icon in the top-right corner, and then Settings
  2. Click on Filters and then Create a new filter
  3. Either
  • enter the domain of the email you want to whitelist in the From field or
  • enter the email address of the online group you want to whitelist in the To field
Click Create filter with this search In the box headedWhen a message arrives that matches this search select Never send it to spam Click the Create filter button


How to whitelist an email address with Outlook.com/Outlook.co.za

For Outlook.com, Windows Live Mail, Hotmail and MSN Mail, sign in to your account at Outlook.com and do the following.

(NOTE: If you are based at a company or business where your Outlook account is managed by an IT Administrator, or uses an Anti-Virus Program or Software to assist with potentially unwanted mails, please contact the relevant department to assist you with this matter)

1. Add the address to your contacts

Add the email address that is sending you email (eg support@onlinegroups.net) to your Outlook.com Contacts. Outlook.com will usually deliver email from addresses that are in your Contacts.

2. Add the address to your safe senders

  1. Click the cog icon in the top-right corner and then More mail settings
  2. Select Safe and blocked senders and then Safe senders
  3. Add add the domain of the email you want to whitelist to the list of Safe senders
  4. Return to Safe and blocked senders and then select Safe mailing lists
  5. Add the email address of the online group you want to whitelist to the list of Safe mailing lists


How to whitelist an email address with Yahoo! Mail

(NOTE: If you are based at a company or business where your Yahoo! Mail account is managed by an IT Administrator, or uses an Anti-Virus Program or Software to assist with potentially unwanted mails, please contact the relevant department to assist you with this matter)

Sign in to your account at Yahoo! Mail and do the following.

1. Add the address to your contacts

Add the email address that is sending you email (eg support@onlinegroups.net) to your Yahoo! Mail Contacts. Yahoo! will usually deliver email from addresses that are in your Contacts.

2. Create a filter for the address

  1. Mouse over the Settings menu icon and select Settings
  2. Click Filters and then Add
  3. Enter a Filter Name
  4. Either
  • enter the domain of the email you want to whitelist in the Sender field, or
  • enter the email address of the online group you want to whitelist in the Recipient field
Select Inbox as the folder to deliver the email to Click Save and then click Save again


How to whitelist an email address with the Mail app in Mac OS X/macOS

(NOTE: If you are based at a company or business where your Mac OS X/macOS Mail App is managed by an IT Administrator, or uses an Anti-Virus Program or Software to assist with potentially unwanted mails, please contact the relevant department to assist you with this matter)

1. In the Mac OS X Mail top menu, click Mail > Preferences.

2. Click the Rules tab.

3. Click Add Rule.

4. Type a name in the Description field, such as "Whitelist: example.com," to identify the new rule.

5. For the conditions, set the first dropdown menu item toany, so that it reads: If any of the following conditions are met.

6. In the next two dropdown menus, select From in the first, and Ends with for the second.

7. In the text field following Ends with, enter the domain's name that you want to whitelist. Include the ampersand " @" before the domain name to make the filter specific—for example, to whitelist all mail from the example.com domain, but not mail that might come from one of its subdomains (such as @subdomain.example.com), type "@example.com" into the field.

8. Click the plus sign next to the last condition to add another domain with the same criteria if you want to whitelist more domains.

9. In the Perform the following actions section, set the three dropdown items to: Move Message, to the mailbox: Inbox (or specify a different target folder of your choosing).

10. Click OK to save the rule.

11. Close the Rules window.